Delete your Mixalyst account

How to delete your account

In the app, open your account, choose the options menu, then Delete account. You can also write to [email protected] and ask us to delete it.

What is deleted, and what is kept

Delete your account from inside the app: Account → Delete account. You confirm with a fresh sign-in code and by typing "delete my account". Then:

• your name and photo are removed, your nicknames and community profile answers are deleted, and everywhere you appeared you are shown as "Former Member";
• you may choose to remove all the photos, videos and audio you shared, in every community, in the same step;
• your sign-in is deleted, every session is signed out, and your email address is freed.

What stays: messages, RSVPs, sign-ups and media you chose not to remove stay with the community, attributed to "Former Member", so its conversations and records still make sense. If you are the only owner of a community, you must first add another owner or close the community. Payment records and signed releases are not deleted with your account; they are kept for the periods below, because tax, accounting and legal rules require it.

Error reports and anonymous usage records are kept for about three months, then deleted automatically. They are not linked to your account, so deleting your account does not need to delete them, and we could not find yours if asked.

Payment records and signed releases

Payment records (tickets, payouts, refunds, plan charges) are kept for seven years after the year of the payment, for tax and accounting. Signed releases of liability are kept for at least seven years after the event, so a release can be shown if a claim is made. When a closed community is erased, its payment records are kept de-identified — the person each record belonged to is replaced by an anonymous number that leads to no one — while a signed release is kept as it was signed, because recording who signed it is its purpose.

Your agreement to the Terms — which version of the Terms of Service you agreed to, and when — is kept after you delete your account, with your name and email gone from it, as proof that you accepted them if a dispute arises; like payment records, it is kept for seven years.